Frequently Asked Questions
Your Questions: Answered
Do you offer payment plans?
Yes! This was something Aaron wanted to have on day one. Payment plan info is in the description of every product page.
Where do you ship to?
We ship worldwide!
Do these work with braces like AFO's?
Yes! We serve many customers who wear leg and foot braces. Based on our experience, brace users typically size up to accommodate the additional length/width that the brace adds. For the best fit, we recommend measuring your foot while wearing the brace.
Why the high price?
Each pair of our shoes is carefully hand-modified, which takes us up to 90 minutes to complete. With all the manual work, material costs, fulfillment expenses, fees, and taxes involved—and knowing that our shoes are premium, high-quality, and built to last—we price them to reflect that level of craftsmanship and value.
Do you have a return/refund policy?
Yes! It's at the bottom of our website or you can click Here
Can we send you our shoes to have modified?
We don't have a send-In program just yet, but we definitely do plan to have that option soon!
Are there any shoes that you can't modify?
Right now, modifying shoes made from fabric, canvas, or mesh is a bit tricky because they tend to fray after cutting. That's why we're confident in modifying only leather, faux leather, or suede shoes. But we're actively working on a solution for fabric shoes, so stay tuned!
Can I sponsor a pair of shoes to give to someone?
Yes! Many people and businesses have reached out to sponsor a pair of our shoes to give to someone in need! So far, we've given away 7 pairs since launching on Nov 22, 2024! If you are an individual or business that wants to sponsor a pair to give away, click here